Shipping Policy

This Shipping Policy applies to all orders placed within Australia. By completing a purchase in our store, you agree to the terms and conditions outlined below.

We operate from an international warehouse where all products are stored and undergo strict quality control. This ensures that every customer receives high-quality items delivered with care.

Order Information

Order Cut-Off Time

2:00 PM (AEST) – Monday to Friday

Processing Time

1–3 business days
Processing Days: Monday – Friday

Delivery Time

4–7 business days
Shipping Days: Monday – Friday

Shipping Costs

Australia: Free Shipping

Shipping Information

Please ensure that all shipping details are entered correctly at checkout.
If information is missing or incorrect, order processing may be paused until we can contact you to correct it, which may cause delays.

Additional delays may occur due to customs clearance or carrier processing times.

Lost Orders

If an order is lost in transit or if a customer reports that the package was not delivered (even when tracking shows otherwise), we will open an investigation with the carrier.

We will work to find the best possible solution as quickly as possible.
Typically, we wait for the investigation to be completed before reshipping the item or issuing a refund.

Both the customer and our company must fully cooperate with the carrier during the investigation process.

Damaged Orders

If you receive a damaged item, please provide a clear photo of the damage.
We will then offer an appropriate solution, such as sending a replacement or issuing a refund to the original payment method.

Contact Us

If you have any questions regarding your order or need assistance with our return process, you can contact us anytime via email.
We aim to respond within 24 hours.

Email: info@lunaro-sydney.com

Store Hours

Mon–Fri: 9:00 AM – 6:00 PM
Sat–Sun: 12:00 PM – 6:00 PM