Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or does not arrive at all, we will provide a refund or replacement.
Photo or video proof is required.
Customers do not need to return damaged or incorrect items.
Change of Mind / Unwanted Items
If the item is intact, unused, and unwanted, we do not offer full refunds due to shipping costs already incurred.
However, customers may return the item at their own expense.
For all returns, you must first receive e-mail approval.
Contact us at support@lunaro-sydney.com to register your return.
Only after approval will we provide the return address and shipping instructions.
Items may be returned within 14 days of delivery. After 14 days, returns are not accepted.
Refunds
Once the return is received and inspected, we will refund the COGS (Cost of Goods Sold) within 7 business days.
Refund processing time by banks may take an additional 5 business days.
Order Cancellation
Orders may be cancelled within 15 minutes if they have not entered processing.
After processing or shipping, cancellation is no longer possible.
If you still do not wish to keep the item, you may return it under our standard return rules.
FAQs
Who pays return shipping?
The customer.
Can I exchange an item?
Yes — contact support@lunaro-sydney.com.
What if my order arrives damaged or incorrect?
Send photo or video proof. We will replace or refund the item.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or does not arrive at all, we will provide a refund or replacement.
Photo or video proof is required.
Customers do not need to return damaged or incorrect items.
Change of Mind / Unwanted Items
If the item is intact, unused, and unwanted, we do not offer full refunds due to shipping costs already incurred.
However, customers may return the item at their own expense.
For all returns, you must first receive e-mail approval.
Contact us at support@lunaro-sydney.com to register your return.
Only after approval will we provide the return address and shipping instructions.
Items may be returned within 14 days of delivery. After 14 days, returns are not accepted.
Refunds
Once the return is received and inspected, we will refund the COGS (Cost of Goods Sold) within 7 business days.
Refund processing time by banks may take an additional 5 business days.
Order Cancellation
Orders may be cancelled within 15 minutes if they have not entered processing.
After processing or shipping, cancellation is no longer possible.
If you still do not wish to keep the item, you may return it under our standard return rules.
FAQs
Who pays return shipping?
The customer.
Can I exchange an item?
Yes — contact support@lunaro-sydney.com.
What if my order arrives damaged or incorrect?
Send photo or video proof. We will replace or refund the item.